This page lists some of the most common issues users encounter in Modeve POS and the suggested solutions.
Issue | Possible Solution |
|---|---|
Cannot log in | Check internet connection and confirm email/password are correct |
Forgot password | Tap “Forgot Password” on the login screen and follow the instructions |
Staff cannot log in | Confirm the staff account is active and the PIN/code is correct |
Account locked or inactive | Contact your administrator or Modeve Support |
Issue | Possible Solution |
|---|---|
App is slow or freezing | Close the app completely and reopen it |
App crashes | Restart your device and try again |
Screen not responding | Force close the app, then reopen |
App not updating | Check for updates in the App Store or Google Play |
Issue | Possible Solution |
|---|---|
Printer not connecting | Make sure Bluetooth is on and the printer is paired |
Cannot print receipt | Check paper, battery, and printer power |
Test print fails | Reconnect the printer in Settings → Printer |
Garbled or incomplete print | Restart both the printer and the device |
Issue | Possible Solution |
|---|---|
Scanner does not open | Allow camera permission for Modeve POS |
Barcode not recognised | Confirm the barcode is correctly saved in the product |
Wrong product scanned | Check that the barcode is unique and correctly linked |
Issue | Possible Solution |
|---|---|
Stock not updating after sale | Check internet connection and wait for sync |
Product missing from list | Confirm the product is active and not deleted |
Cannot apply discount | Check whether your staff role has discount permission |
Cannot void or refund | Only authorised roles can perform these actions |
Issue | Possible Solution |
|---|---|
Data not syncing | Check your internet connection |
Working offline | Sales will sync automatically when connection returns |
Changes not appearing | Pull to refresh or restart the app |
If the issue is not listed above or the suggested fixes do not work:
Restart your device and try again.
Make sure you are using the latest version of Modeve POS.
Contact Modeve Support with a description of the problem and, if possible, screenshots.
Providing clear details helps the support team resolve your issue faster.