If Modeve POS crashes, freezes, or becomes unresponsive, try the following solutions in order.
Close and reopen the app
Completely close Modeve POS (remove it from recent apps).
Wait a few seconds, then open the app again.
Restart your device
Turn off your phone or tablet.
Wait about 10–15 seconds.
Turn it back on and open Modeve POS.
Check your internet connection
Make sure you have a stable Wi-Fi or mobile data connection.
Poor connection can sometimes cause the app to freeze during sync.
If the problem continues, try these steps:
Clear the app cache (Android)
Go to your device Settings → Apps → Modeve POS.
Tap Storage.
Select Clear Cache.
Open the app again.
Update the app
Go to the Google Play Store or App Store.
Search for Modeve POS and install any available update.
Reinstall the app (if necessary)
Uninstall Modeve POS.
Restart your device.
Download and install the app again from the official store.
Log in with your account.
Note: Your data is stored in the cloud. Reinstalling the app will not delete your sales, products, or customer records.
If the app still crashes or freezes after trying the steps above, please contact Modeve Support and provide:
Device model (e.g. iPhone 14, Samsung Galaxy Tab)
Operating system version
Approximate time when the problem occurs
What you were doing when the app crashed or froze
Screenshots (if possible)
This information helps the support team investigate the issue more quickly.
Keep your device updated to a supported system version.
Avoid running too many heavy apps at the same time.
Ensure your device has enough free storage space.
Always use the latest version of Modeve POS.