If your receipt printer is not working with Modeve POS, follow the steps below to identify and fix the problem.
Before changing any settings, please confirm the following:
The printer is powered on.
There is enough paper in the printer.
The printer battery has sufficient charge (for portable printers).
Bluetooth is turned on (for Bluetooth printers).
The printer is within range of your phone or tablet.
1. Restart the devices
Turn off the printer, wait 10 seconds, then turn it back on.
Restart your phone or tablet.
Open Modeve POS and try printing again.
2. Check the printer connection
Go to Settings → Printer in Modeve POS.
Confirm that the correct printer is selected.
If the printer is not listed, tap Add Printer or Select Printer and reconnect it.
3. Re-pair the Bluetooth printer
Go to your device’s Bluetooth settings.
Forget / unpair the printer.
Pair the printer again.
Return to Modeve POS and select the printer once more.
4. Perform a test print
In Settings → Printer, look for the Test Print option.
Run a test print to check whether the connection is working.
Problem | Possible Solution |
|---|---|
Printer not found | Make sure Bluetooth is on and the printer is paired |
Connection keeps dropping | Keep the printer close to the device and fully charged |
Test print does not work | Restart printer and device, then reconnect |
Receipt comes out blank | Check paper orientation and whether the paper is thermal paper |
Text is unclear or faded | Check paper quality and printer print density settings |
Only half the receipt prints | Check for paper jam or low battery |
If the printer still does not work after trying the steps above:
Try connecting the printer to another device (if possible) to test whether the printer itself is faulty.
Confirm that your printer model is compatible with mobile POS systems.
Contact Modeve Support and provide:
Printer model
Device model
Connection type (Bluetooth / USB)
Description of the problem
Having these details ready will help the support team assist you more quickly.