Contact Support

If you need help with Modeve POS, our support team is ready to assist you.

Contact Methods

You can reach Modeve Support through the following channels:

• Email: [email protected]

• WhatsApp: 9444 0671

• Website: modeve.com.hk

For the fastest response, we recommend contacting us by email and including the details listed below.

Information to Include When Contacting Support

To help us resolve your issue more quickly, please provide:

1. Your registered email address or account name

2. Device model (e.g. iPhone 14, Samsung Galaxy Tab)

3. Operating system version (iOS or Android)

4. Description of the problem

5. Screenshots or screen recordings (if possible)

6. Approximate time when the issue occurred

The more information you provide, the faster we can investigate and assist you.

Before Contacting Support

Please try the following first:

• Check the relevant articles in this Help Center

• Restart the app and your device

• Ensure you are using the latest version of Modeve POS

Many common issues can be resolved using the troubleshooting guides available in this Help Center.

Support Scope

Our support team can help with:

• App usage and feature questions

• Login and account issues

• Printer and hardware connection problems

• Subscription and billing enquiries

• Technical errors and bug reports

For urgent matters, calling during business hours is recommended.