Modeve separates internal team communication from client-facing chats to maintain professionalism and data security.
These are for communication within your organization.
Where to find:
Main Chat or Messages section
Project-specific discussion tabs
Group chats and direct messages (DMs)
Characteristics:
Visible only to your team members
Can include sensitive internal information
Support file sharing, @mentions, threaded replies
Ideal for: task coordination, brainstorming, internal announcements, quick questions
Best Use Cases:
Daily team check-ins
Cross-department coordination
Project brainstorming
Sharing internal documents
These are visible to external clients or franchise partners (via Client Portal).
Where to find:
Inside a Client Profile or Project (Client-visible area)
Linked to specific Tickets (when external)
Dedicated client chat channels (if enabled)
Characteristics:
Clients can participate
Professional tone required
Limited features compared to internal chat
All messages are visible in the Client Portal
Best Use Cases:
Project updates for clients
Ticket resolution discussions
Answering client enquiries
Sharing approved documents
Feature | Team Conversations | Client Chats |
|---|---|---|
Visibility | Internal team only | Client + relevant team members |
Tone | Flexible | Professional & formal |
File Sharing | Full | Approved files only |
Best For | Internal coordination | Client communication |
Notification Behaviour | Frequent | Important updates only |
Use internal chat for anything that is work-in-progress or sensitive.
Switch to client chat or email/portal for final updates to clients.
Avoid discussing pricing, contracts, or complaints in client-visible areas without approval.
Link conversations to tickets or projects whenever possible for better record-keeping.
Regularly archive old group chats to keep the interface clean.
Create internal groups per learning centre.
Use client portal chats for standard franchise support queries.
Train team members to distinguish between internal and client channels.
Tip: Clear separation between team and client communication builds professionalism and protects sensitive business information.
Need Help?
Contact your company Modeve administrator if client chat features need adjustment or if you want additional channels created.