Here are answers to the most common questions about using Modeve.
Q: How do I reset my password?
A: On the login page, click “Forgot Password?”, enter your email, and follow the instructions sent to your inbox.
Q: Can I use Modeve on my phone?
A: Yes. Download the Modeve mobile app from Google Play Store or Apple App Store. It supports most features including clock-in/out and task management.
Q: Who can see my data?
A: You only see data according to your role and permissions. Clients see limited information via the Client Portal.
Q: How do I create a project template?
A: Build a project with the standard structure, then save it as a template from the project settings.
Q: Can I assign a task to multiple people?
A: Yes. You can add multiple assignees or use watchers.
Q: How do I create a recurring invoice?
A: When creating an invoice, look for the recurring option and set the frequency.
Q: Why is my invoice showing 0% tax?
A: Hong Kong generally does not charge GST/VAT. Tax settings are configured by your administrator.
Q: How do I clock in/out?
A: Go to Attendance in the sidebar or use the quick action in the mobile app.
Q: How do I request leave?
A: Go to Leaves → Apply for Leave and fill in the details.
Q: The system is slow. What should I do?
A: Refresh the page, clear browser cache, or try incognito mode. Check your internet speed.
Q: I can’t see certain features. Why?
A: Features depend on your user role and the company’s subscription plan. Contact your administrator.
Q: Is my data safe?
A: Yes. Modeve uses secure encryption and follows best practices for data protection.
Q: How do clients log in?
A: Clients receive an invitation email with a link to the Client Portal. They use the same login flow.
Q: Who should I contact for help?
A: First contact your company’s Modeve administrator. For technical issues, email [email protected].
Still have questions?
Check other sections of this manual or reach out to your administrator. We regularly update the system and this documentation.